Shipping & Returns
Q: How much is shipping?
A: Shipping for our library customers of hardcover library books is free. Shipping of classroom and paperback materials is 8% of the total.
Q: How long should it take to get my order?
A: Typically, orders take 7-10 business days. Processing can delay the order a couple of days. Special classroom orders, such as Reading Bins and special orders of other publisher titles, may take up to 30 days. Orders through our Treasure Chest Distributors site are a minimum of 6-8 weeks.
Q: How much is library processing?
A: Free. This includes marc records, barcodes, spine labels, AR labels, security strips, card kits, and date due slips.
Q: Can I access my e-Book order through my marc records?
A: Yes. A Customer Service Marc Record form must be completed and sent in to properly set up your marc records. Barcodes in your marc record are optional. Without a barcode it may read as none available.
Q: How do I submit an order?
A: You can fax (888-355-6270), email (email@example.com), mail (PO Box 820; Vero Beach, FL 32961), or create and submit your order online.
Q: Is there sales tax?
A: If you are tax exempt, you can email your certificate to firstname.lastname@example.org. CA, NC, and WA schools and libraries are charged tax unless the form is submitted.
Q: Do you backorder?
A: No, we do not backorder. If a title is out of stock or out of print, it is canceled from the order and not charged on your invoice.
Q: What forms of payment do you accept?
A: Check, Money Order, Visa or MasterCard, Bank wire transfer, or ACH
Q: Do you accept purchase orders from schools and libraries?
Q: What if I received a defective or damaged book?
A: Email email@example.com with your order information, description of damage, contact information, and the title and ISBN of the book. A replacement will be sent.
Q: How do I check my Frequent Buyer Points?
A: Click on the menu labeled Frequent Buyer. Then, scroll to the bottom of the page and click on "Check Balance." Your point will appear. If you experience any problems, please contact customer service. Note that orders must be finalized and all accounts paid prior to using points for free books.
Q: Who do I contact for a quote?
A: If you need a quote, email firstname.lastname@example.org with what you need; grade levels, if you need AR titles only, subject matter, dollar amount you are looking to spend, or any other information that is important. Include your contact information and your shipping/billing address to be included on the quote.
Q: Do you offer onsite training for technology program purchases?
A: Yes, but only if the order amount exceeds $20,000.00. Any purchase below that amount we offer local rep training and webinar training by our educational specialists.