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Customer Support

Q: How much is shipping?

A: Shipping is $7.95 for orders under $40. Shipping is free for orders $40 and up.

Q: Do you ship international?

A: As of January 1, 2023 we no longer ship international. 

Please note that this is notice is for shipped orders only and that our popular eBooks and other digital resources are still available for international purchase online.

Q: How long should it take to get my order?

A: Orders take 7-14 business days.

Q: How do I submit an order?

A: You can fax (800-535-2669), email (orders@carsondellosa.com), mail (PO Box 35665, Greensboro, NC 27425-5665), or create and submit your order online.

Q: Is there sales tax?

A: If you are tax exempt, you can email your certificate to CSDepartment@carsondellosa.com. CA, NC, and WA schools and libraries are charged tax unless the form is submitted.

Q: Do you backorder?

A: No, we do not backorder. If a title is out of stock or out of print, it is canceled from the order and not charged on your invoice.

Q: What forms of payment do you accept?

A: Check, Money Order, Visa or MasterCard, Bank wire transfer, or ACH

Q: Do you accept purchase orders from schools and libraries?

A: Yes.

Q: What if I received a defective or damaged book?

A: Email CSDepartment@carsondellosa.com with your order information, description of damage, contact information, and the title and ISBN of the book. A replacement will be sent.

Q: Who do I contact for a quote?

A: If you need a quote, email CSDepartment@carsondellosa.com with what you need; grade levels, if you need AR titles only, subject matter, dollar amount you are looking to spend, or any other information that is important. Include your contact information and your shipping/billing address to be included on the quote.

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